Santa and the Reindeer Rangers

Yes! This is a one-on-one Santa experience in our brand new grotto. Depending on the size of your family though, you may not all be able to fit in. Our grotto has a maximum capacity for eight people.

Santa will be chatting to the children and posing for photographs. He will then give them a magical key which will allow them to access the Toy Factory and exchange it for a gift of their choice. Our Toy Factory is a magical experience all children enjoy but in our experience Santa does not hand a gift to children.

Yes! You'll get to see the reindeer and meet the Reindeer Rangers who care for them. Our Reindeer Rangers take very special care of Santa's herd, so please remember to look but not touch or feed them - and no trying to fly them!

You can arrive at the farm anytime from opening - but you must be punctual about the time when you need to join the Santa queue. Unfortunately, if you miss your session, we cannot guarantee that we can accommodate you on a later one.

Unfortunately there is not wheelchair access for this ride and there are small, multiple steps to enter the cart. However, if you wish to sit at the side of the ride and use the VR headset then you are more than welcome to do this (though we must stress you will unfortunately not be able to enjoy the full experience).

Although young children are welcome at our event, unfortunately pushchairs are not permitted in our event spaces. You will be directed to our pram parking before entering for your experience.

Our VR Santa's Magical Sleigh Ride is for those aged two and over. Children age 12 and under must be accompanied on our VR Sleigh Ride with an adult. Every rider needs a ticket. This ride is not recommended for those with motion sickness or dizziness, vertigo, or those who have a history of seizures or epilepsy. Guests who are pregnant can use our VR Ride without any problem, however we advise that you consult with a medical professional before taking part. If you go on the VR ride without seeking medical advice then you do so at your own risk.

Please make our team aware upon arrival if your child has any additional needs we have to consider. We can issue you with a fast-pass wrist band that, where possible, will allow you to bypass the queues. We cannot guarantee there won't be any wait, but we can try our best for you. To ensure smooth running of this event, please only request these if you absolutely need them. We can only accommodate a limited number of them and need to ensure they go to those who truly require this extra help.